Need ongoing help with your site?
Two ways to get it: tell us what you need and we send a quote inside 1 business day, or subscribe to a Care Package for a steady monthly hour block at a discount.
Hourly quote or recurring Care?
Pick `I have a website that needs help` in the 1-minute intake shortcut — we'll send you to the right path based on what's broken.
One-off fix or project quote.
Tell us what you need — a broken form, a page that's been bugging you for months, a small redesign, a new contact form, an SEO tweak. We'll reply with a clear quote within 1 business day.
No surprises: we quote, you approve, we bill on completion.
No retainer: pay only for what we do. Need it again next month? Send another email.
No minimums: 30-minute fixes are fine.
Buy a block of hours, save 10–28%.
Prepaid monthly hour blocks at a discounted effective rate. Didn't use all your hours? They roll into next month — you can bank up to 3 months' worth, so nothing is wasted. Annual prepay saves 2 months. Cancel after 3 months.
Care Lite
Small sites with the occasional update — copy tweak, new image, small fix.
$4,500/yr annual · save 2 months
2 hrs/mo · effective $225/hr · 10% off rack
- 2 hrs of work each month
- Unused hours roll into next month — bank up to 6 hrs
- Plan-member rate ($200/hr) on overage
- 3-month minimum, then cancel anytime
- Monthly summary so you see where the hours went
Care Standard
Most PopularGrowing service businesses with regular content updates, SEO tweaks, new pages.
$10,000/yr annual · save 2 months
5 hrs/mo · effective $200/hr · 20% off rack
- 5 hrs of work each month
- Unused hours roll into next month — bank up to 15 hrs
- Plan-member rate ($200/hr) on overage
- 3-month minimum, then cancel anytime
- Monthly summary so you see where the hours went
Care Plus
Multi-location service businesses or full-service brands shipping changes every week.
$18,000/yr annual · save 2 months
10 hrs/mo · effective $180/hr · 28% off rack
- 10 hrs of work each month
- Unused hours roll into next month — bank up to 30 hrs
- Plan-member rate ($200/hr) on overage
- 3-month minimum, then cancel anytime
- Monthly summary so you see where the hours went
Custom Care
Big sites, big teams, custom SLAs. Tell us what you need — we quote within 1 business day.
Negotiated rate (30–40% off rack) · monthly invoicing
- Custom hour block — 20+ hrs/mo
- Negotiated SLA on response time
- Dedicated point of contact
- Multi-site / multi-project consolidation
What Care covers.
Yes — these are in scope
- Bug fixes
- Content updates (copy, photos, prices)
- New pages
- Performance tuning
- Security patches
- On-page SEO tweaks
- Light migrations
- Third-party integrations (forms, analytics, chat)
- Form fixes + delivery troubleshooting
- Mobile-only display fixes
Separate scope, separate billing
- Print-piece design (separate rate — $85/hr rack / $65/hr plan-member)
- New site builds (see Web Packages or Starter Packages)
- Paid ad management
- SEO content writing (one-off scope, billed separately)
Two simple paths.
Path A — Hourly Quote
- 1. You fill the quote form above.
- 2. We reply within 1 business day with scope, hours, and a fixed total.
- 3. You approve. We do the work.
- 4. Invoice on completion. Pay by card or ACH.
Path B — Care Package
- 1. You pick a tier (Lite / Standard / Plus) and subscribe.
- 2. Send tasks any time — email, Slack, whatever works.
- 3. We do them. Hours come off your monthly block.
- 4. Monthly summary lands in your inbox so you see the work.
Common questions.
How do hours roll over? (Plain English)
Didn't use all your hours one month? They don't disappear — they roll into next month. You can keep stacking them up to 3 months' worth: Care Lite banks up to 6 hours, Care Standard up to 15, Care Plus up to 30. Example: on Care Standard you use 2 of your 5 hours in March, so 3 roll into April and you start that month with 8 available. The 3-month ceiling just stops hours from piling up forever — it means a slow month is never wasted, and you've always got a cushion ready for a big month. Banked hours stay yours as long as your plan is active.
What counts as one hour?
Real working time on your project: planning, code, copy, testing, deploying. Rounded to the nearest 15 minutes. We send a short monthly summary so there's no mystery.
Is print-piece design billed from my Care hours?
No. Print design uses a separate rate ($85/hr rack, $65/hr for Care members) and does NOT draw from your Care block. We do that intentionally — print is a different skill tier and a different billing track.
Can I cancel anytime?
Yes — after the 3-month minimum, cancel with 30 days notice. No clawback, no fees. Banked rollover hours expire at cancellation.
What if I need more hours one month?
We use your banked rollover first. After that, anything beyond your tier bills at the plan-member rate. We tell you before we cross the line.
What does Website Care cover that hosting doesn't?
Hosting keeps your site online (CDN, SSL, backups, uptime). Care covers everything that requires us doing work — content updates, bug fixes, new pages, performance tuning, SEO tweaks, integrations.